Frequently Asked Questions

Our Guidelines

What is Tommy’s Local Coupons?

Tommy’s Local Coupons is a digital coupon book and local business directory that connects New Brunswick shoppers with deals from local businesses.

Is Tommy’s Local Coupons a local business?

Yes. Tommy’s Local Coupons is locally owned and built specifically to support local businesses and communities within New Brunswick.

How does Tommy’s Local Coupons work?

Local businesses list their deals on the platform. Customers browse the directory for free, then purchase a yearly coupon book subscription to save, access, and redeem coupons.

Is this a physical coupon book?

No. Tommy’s Local Coupons is completely digital, allowing coupons to be added, updated, or removed in real time.

What makes Tommy’s Local Coupons different?

Tommy’s Local Coupons focuses on local businesses only and allows businesses to offer any type of deal they choose, not just one fixed format. Businesses can also run multiple coupons at the same time, giving shoppers more variety and flexibility.

Can I see the directory before subscribing?

Yes. Anyone can browse the directory and view available coupons before creating an account.

Who can use and redeem coupons?

Only subscribed members can save, access, and redeem coupons from the digital coupon book.

What areas does Tommy’s Local Coupons serve?

Currently, Tommy’s Local Coupons serves businesses and shoppers across New Brunswick.

Will Tommy’s Local Coupons expand to other areas?

Expansion to other provinces may happen in the future if demand supports it.

Are coupons exclusive to the platform?

Businesses are strongly encouraged to create exclusive offers specifically for Tommy’s Local Coupons to keep the coupon book valuable for subscribers. In some cases, businesses may also list existing promotions, which should be clearly identified in the coupon details.

How often are coupons updated?

Coupons are updated continuously and the directory will continue to grow as more businesses join.

Does Tommy’s Local Coupons support small businesses?

Yes. The platform is designed to keep advertising and spending local while giving businesses full control over their offers.

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Do I need an account to buy the coupon book?

Yes. To save, access, and redeem coupons, you must create an account then you will be prompted to purchase a subscription to the digital coupon book.

Why do I need to pay to use the coupons?

Tommy’s Local Coupons works just like a traditional coupon book, only in a digital format. Instead of buying a book for a fixed year, you receive one full year of access starting from the day you purchase. This ensures you always get the full value of your subscription, no matter when you join.

How much does the coupon book cost?

The annual subscription for the coupon book is currently $50 for one year of access to the digital coupon book and renews automatically unless cancelled. Pricing is subject to change at any time.

What does my subscription include?

Your subscription provides full access to all active coupons within the digital coupon book during your subscription period.

Does my subscription auto renew?

Yes. Subscriptions automatically renew each year unless cancelled.

What happens if I cancel before the year is up?

If you cancel, you will continue to have full access to coupons until the end of your current one year subscription period.

Can I browse coupons without an account?

Yes. Anyone can browse the directory and view coupons without an account, but coupons cannot be saved or redeemed without a subscription.

How long does my access last after purchasing?

Your access continues as long as your subscription remains active. Subscriptions renew automatically unless cancelled, and access only ends if you cancel or if a payment issue occurs. If you cancel, you keep access until the end of your paid period.

Are refunds offered?

Refunds are not provided once the anual cost has been charged.

How do I manage my billing details?

Billing information, payment methods, and cancellations are managed securely through the Stripe customer portal.

Will I be notified before renewal?

Yes. Our portal is configured to send emails to customers about upcoming renewals.

Can subscription pricing change?

Yes. Subscription pricing may change in the future. Any changes apply to future billing cycles.

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How do I redeem a coupon?

Each coupon includes clear redemption instructions, typically by showing the coupon on your phone or following the listed steps at checkout.

Are coupons digital or printable?

Most coupons are digital and designed for mobile use.

How many times can I use a coupon?

Usage limits are set by each business and shown on the coupon.

Are there restrictions on coupons?

Restrictions such as days, times, exclusions, or quantities are listed on each coupon.

Can I save favorite coupons?

Yes. Subscribers can save and manage favorite coupons within their account.

Can I share coupons with others?

Coupons are intended for subscriber use unless otherwise stated.

Do coupons have expiration dates?

Availability varies by business. Some coupons are limited time offers, while others are available longer. Expiry dates are always shown.

Are coupons guaranteed to be available?

Coupons are typically available until the listed expiry date. However, availability depends on the business, and outside circumstances can occur. If a business can no longer honour a coupon, the coupon or business will be removed from the platform as soon as possible.

What if a business does not accept a coupon?

If you experience an issue redeeming a coupon, please report it to us so we can follow up with the business to resolve the issue or remove the coupon if needed.

Can I use coupons at multiple locations?

If a business has multiple locations, participating locations are clearly listed.

Will coupons change after I subscribe?

Yes. Tommy’s Local Coupons is a constantly evolving coupon directory. Businesses may update or remove coupons, so be sure to check expiry dates and visit regularly to see new and updated offers.

Can I see new or featured deals?

Yes. Featured and newly added coupons are highlighted on the platform.

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Is it free for businesses to list coupons?

Yes. Businesses can list and manage coupons on Tommy’s Local Coupons at no cost.

How do businesses sign up?

1. Sign up through our registration form

2. Check your emails to verify your account

3. Log into your business dashboard

4. Start creating your first coupon. If you need guidance, we have instructions and video tutorials below.

Can businesses offer any type of deal?

Absolutely. Businesses are not limited to one format and can offer any type of deal that fits their goals.

How do businesses manage their coupons?

Businesses use a secure vendor dashboard at login.tommyslocalcoupons.com

Can businesses run multiple coupons?

Yes. Businesses can run multiple coupons at the same time.

Are coupons editable after going live?

Yes. Changes can be made instantly through the dashboard.

Do you have a guide for building coupons?

Yes. We have video tutorials at the bottom of this page that walks through each step of building a coupon.

What if I need help with my coupon?

If you need help with your coupon, just contact us and let us know what the issue is. We can review it with you and help make any fixes if needed.

Are coupons reviewed before publishing?

Yes. Once your coupon is ready, you can let us know or wait for our review. If everything looks good, we will add it to the directory.

Can businesses see coupon performance?

Yes. Businesses have access to built in analytics that show coupon performance, including views and redemptions. The dashboard also includes visual reports such as graphs and charts to make it easy to understand how your coupons are performing over time.

Can you create the coupon for me?

Yes, we can create the coupon for you. Please contact us to discuss your offer and details. This service is available for an additional fee, which will be quoted based on your needs.

Why should I sign up my business?

Signing up gives your business free exposure to local customers who are actively looking for deals. You control your offers, can run multiple coupons at once, and update them anytime. It is a simple way to attract new customers, reward repeat ones, and stay visible in your local community.

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Coupon Responsibility

All coupons are created and managed by participating businesses. Each business is responsible for the terms, availability, and redemption of their own offers.

Business Refusal of Coupons

Businesses may refuse a coupon if it does not meet the terms listed on the offer. This includes restrictions such as dates, times, locations, or usage limits.

Coupon Availability

Coupons are generally available until their listed expiry date. Availability depends on the participating business, and outside circumstances may occur. Coupons or businesses may be removed if an offer can no longer be honoured.

Changes to Offers

Participating businesses may update, modify, or discontinue offers at any time. Tommy’s Local Coupons is not responsible for changes made by businesses.

Refunds and Purchases

All coupon book purchases are final once access has been provided. Refunds, exchanges, or credits are not offered for unused or expired coupons.

Coupon Expiry and Usage

Coupons have specific terms and expiry dates set by the business. Expired or unused coupons cannot be redeemed and have no cash value.

Account Responsibility

You are responsible for providing accurate account information and keeping your login details secure. All activity under your account is your responsibility.

Suspensions and Removals

Accounts may be suspended or removed if there is misuse of coupons or violation of platform guidelines. This may occur without refund.

Use of Personal Information

Personal information is used to manage accounts, provide access to coupons, communicate important updates, and improve the platform experience.

Sharing of Information

Personal information is not sold or shared with participating businesses or third parties, except where required to operate the platform or by law.

Platform Liability

Tommy’s Local Coupons acts as a promotional platform only and is not responsible for the products, services, or operations of participating businesses.

Updates to Guidelines and Policies

These guidelines, along with the Terms and Conditions and Privacy Policy, may be updated from time to time. Continued use of the platform means you accept any updates.

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Step by Step Video Tutorials

How to Create a Coupon for Your Business

Still Need Help?

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